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All FFEF counselors are accredited through independent organizations such as the Center for Financial Certifications. In addition, FFEF actively looks for training and education opportunities to provide its staff at weekly training meetings and special seminars.
What assurance do I have that information about me (including my address, phone number, and financial information) will be kept confidential and secure?
FFEF adheres to the Gramm-Leach-Bliley Act of 1999. Our privacy policy states that “your personal and financial information are confi- dential and should not be disclosed outside our company, except where such information is required by law to be disclosed or where disclo- sure is necessary and appropriate to complete transactions you have requested, authorized, and or instructed us to do on your behalf.” You will receive a copy of our Customer Information Privacy Policy, upon enrolling in our debt management plan. You may also view the policy by going to our web site at www.ffef.org and clicking on Privacy Policy listed under Resources.
How are your employees compensated? Are they paid more if I sign up for certain services, if I pay a fee, or if I make a contribution to your organization?
All FFEF employees are either salaried or hourly employees. It is against FFEF policy and industry standards for any employee to receive commissions or other special compensation for enrolling a consumer in a debt management program.
Steps to Becoming Debt Free
1. Gather your most recent statements so you can give FFEF a complete list of the creditors you owe and how much. FFEF can then determine if you qualify for a debt management program. If so, they will calculate an appropriate monthly payment and an estimated debt-free date.
Is a Debt Management Program for You?
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