Page 12 - Book8E

Always bear in mind that your own resolution to succeed is more important than any one thing.
—Abraham Lincoln
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and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials, and advocate for consumer rights.
One of the most helpful websites to learn more about what consumer protection services are available in your state and how to contact them is www.usa.gov. While this website is operated by the federal govern- ment, it provides specific information on state and local resources,
including a helpful publication you can download at http://www .usa .gov/agen- cies/state_and_territories .shtml that lists state, county, and city consumer pro- tection office addresses and phone num- bers. You can also download the listing of local Better Business Bureaus at http:// www .usa .gov/bbb/index .shtml. Better Business Bureaus (BBBs) are nonprof- it organizations that encourage honest
advertising and selling practices and are supported primarily by local businesses. BBBs offer a variety of consumer services, including: con- sumer education materials, business reports, particularly unanswered or unsettled complaints or other problems, mediation and arbitration services, and information about charities and other organizations that are seeking public donations.
Complaints should be submitted in writing so that an accurate record exists of the dispute. The BBB will then present the complaint to the company involved. If the complaint is not resolved, the BBB may offer an alternative dispute settlement process. BBBs do not judge or rate individual products or brands, handle employer/employee wage disputes or give legal advice.
Knowing Your Consumer Rights