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How to Resolve Warranty Disputes
Let’s face it. People aren’t perfect, and neither are the products that imperfect people make. If you encounter problems with a product or have trouble getting the warranty service you’re entitled to, consider these helpful suggestions provided by the FTC:
• Read your product instructions and warranty carefully .
Don’t expect features or performance that your product wasn’t designed for, or assume warranty coverage that was never prom- ised in writing. A warranty doesn’t mean that you’ll automati- cally get a refund if the product is defective—the company
may be entitled to try to fix it first. On the other hand, if you reported a defect to the company during the warranty period and the product wasn’t fixed properly, the company must correct the problem, even if your warranty expires before the product is fixed.
• Try to resolve the problem with the retailer . If you can’t, write to the manufacturer. Your warranty should list the company’s mailing address. Send all letters by certified mail, return receipt requested, and keep copies.
• Contact your state or local consumer protection office . They can help you if you can’t resolve the situation with the seller or manufacturer.
• Research dispute resolution programs that try to informally settle any disagreements between you and the company . Your local consumer protection office can suggest organizations to contact. Also, check your warranty; it may require dispute reso- lution procedures before going to court.
• Consider small claims court . If your dispute involves less than $750, you can usually file a lawsuit in small claims court. The costs are relatively low, procedures are simple, and lawyers usu- ally aren’t needed. The clerk of the small claims court can tell you how to file your lawsuit and your state's dollar limits.
• If all else fails, you may want to consider a lawsuit . You can sue for damages or any other type of relief the court awards, including legal fees. A lawyer can advise you how to proceed.
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